The Case For IoT Device Management | IoT Explained

What Is IoT Device Management (DM)?

IoT solutions at a scale of millions of things require an automated and zero touch Device Management. Predictive analytics and proactive maintenance are key success factors. Furthermore, IoT Device Management has to automatically classify devices into states that are contextually dependent on the use case. If not, they are ineffective lame duck solutions.
— Kurt Peterhans (CEO, Axiros)

Axiros has been working with IoT technologies since the very beginning. We're a global leader, providing software solutions and platforms to companies worldwide that need device management of (IoT) devices.

The IoT space is growing rapidly and has incredible potential to impact digital life. Effective IoT Device Management meanwhile is a foundational element for any successful IoT solution - to provision, authenticate, configure, control, monitor, and maintain the IoT devices at scale.

IoT - Definitive Readings

How Smart, Connected Products Are Transforming Competition

Michael E. Porter, James E. Heppelmann

HBR: From the November 2014 Issue

How Smart, Connected Products Are Transforming Companies

Michael E. Porter, James E. Heppelmann

HBR: From the October 2015 Issue

IoT Use Cases

The IoT Case For Support Services

  • Active Monitoring - Connected applications, augmented reality experiences, and other demanding processes benefit from the technical efficiency of the type of hardware and software that IoT can deliver.

  • Diagnostics – The embedded diagnostics can support remote access and service for more reliable uptime and reducing on-site service calls.

  • Location data analysis – The location data from various products and assets should be analyzed for proper forecasting and optimization of inventory.

  • Connected Experience – The nexus of ubiquitous networks, edge computing capabilities and cloud technologies enable a completely different customer journey which will require more efficient customer support processes as well as new paradigms to deliver an outstanding customer experience.

IoT Metrics for Support Services

  • Reliable uptime

  • Number of non-compliance incidents per year

  • Cost for service, warranty, and initial fix rates

  • Quality of products & services

  • Response and resolution time to reported incidents

  • Customer value

The IoT Case For IT & Operations

  • Secure Operations Management –The IoT environment is always changing. A scalable system to deploy assets, ensure proper endpoint configuration, and system analytics is key.

  • Secure IoT Operations Management – Establish a scalable system to provision and deploy assets, secure and manage endpoint access, and manage system processing and analytics to operate with agility in an evolving environment.

  • Analytics and Data Integration – Use real-time data from business systems, anomaly detection, and smarter business processes to discover insights that will pay off for your business.

  • The future of AR and VR – IoT is playing a critical role in the development of AR and VR applications. Understanding the interaction between these evolving technologies is critical.

IoT Metrics for IT and Operations

  • Rapid time to market

  • Non-compliance events

  • Response and resolution time to issues

  • Reduced OpEx

  • Improved availability

The IoT Case For Customers

  • Customization – The right flexibility must be built in so customers are able to add, remove, or edit features and integrate with other products without difficulty.

  • Benchmarking – Provide customers with dashboard tools to analyze, monitor, and draw conclusions about the use of their products.

  • Remote Access – Provide remote control for product optimization, asset access, and the ability to improve businesses practices through real-time remote access.

  • Customer Control – Give the necessary controls to customers so they can diagnose and resolve issues independently, maximizing their product's performance. Dashboard analytics and necessary controls are critical for independent issue analysis.

IoT Metrics for Customers

  • Customer access and customization options

  • Marketshare

  • Fix rates

  • Customer response time

  • Retention and utiliization value

Our IoT Based Products

All Axiros products can be deployed and operated “On-Premises” or “as a Service”.


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FAQ | Internet of Things

What is IoT Device Management?

The field of IoT device management comprises all activities related to the creation, validation, configuring, maintaining, monitoring, and diagnosing of connected devices that are part of an IoT environment in order to deliver and support the complete spectrum of their operational capabilities.

Why is IoT Device Management Important?

The capabilities of an IoT device management solution can help you save time and money, increase security, and give you the vital monitoring and management tools you need to keep your devices up-to-date, operating smoothly, and optimised for your specific application requirements.

How does an IoT device work?

An IoT system is made up of sensors/devices that communicate with the cloud through some type of connection. Once data reaches the cloud, the software analyses it and may make a decision to take action, such as sending an alert or automatically adjusting the sensors/devices without requiring user interaction.