IoT Device Management とは？

総合ガイド｜Internet of Things 未来をつなぐIoT

デバイスを接続し、スマートなソリューションを実現し、世界中でイノベーションを推進する

Introduction to IoT Device Management

Internet of Things (IoT) Device Management is the process that allows telcos and ISPs to remotely manage the infrastructure and endpoints of their networks. By implementing an IoT Device Management solution, telcos and ISPs can monitor the performance and health of devices on their network, as well as remotely configure and update them. This is crucial for managing large numbers of devices, as it improves operational efficiency, reduces downtime, and minimizes the need for manual interventions. Additionally, IoT Device Management enhances customer experience by providing real-time visibility into the status of devices. Axiros, a global leader in IoT technologies, provides innovative software solutions and platforms that enable effective management of IoT devices. With the rapid growth of the IoT space, effective IoT Device Management serves as the foundation for successful IoT solutions, enabling provisioning, authentication, configuration, control, monitoring, and maintenance of devices at scale.

「大規模なIoTソリューションの管理には、予測分析とプロアクティブメンテナンスを重要な成功要因として、自動化されたゼロタッチのデバイス管理が必要です。IoT Device Management 、デバイスを自動的にコンテキストに依存した状態に分類しなければなりません。そうでなければ、効果がなく、レームダックソリューションに似てしまう危険性があります。"

クルト・ピーターハンスCEOAxiros

Telcos および ISP 向けリモートIoT Device Management

Remote IoT Device Management enables centralized oversight, management, and configuration of IoT devices. Applicable to both wired and wireless devices, it offers significant advantages for telecommunications companies and ISPs by minimizing the need for on-site visits, resulting in substantial time and cost savings. With capabilities such as remote configuration, diagnostics, and firmware updates, this solution ensures devices consistently perform optimally. By enhancing service reliability and operational efficiency, Remote IoT Device Management plays a pivotal role in elevating customer satisfaction while improving business performance.

Why Choose Axiros Solutions for Your IoT Projects

Choosing Axiros for your IoT projects means partnering with a trusted leader in device management solutions. Axiros empowers telcos and ISPs to remotely monitor, configure, and update their network infrastructures and endpoints with precision and efficiency. With a proven track record in IoT technologies, Axiros provides comprehensive platforms that enhance operational efficiency, minimize outages, and improve customer experiences. Designed to handle large-scale deployments, Axiros solutions ensure IoT devices operate securely and optimally. By investing in Axiros, you are choosing a future-proof strategy that supports provisioning, authentication, configuration, control, monitoring, and maintenance of IoT devices at scale, driving innovation and success in your IoT endeavors.

  • IoT Device Management integrates a range of essential features that ensure devices operate securely and efficiently. Identity and access management guarantees that only authorized users can access device data, ensuring confidentiality. Real-time monitoring and diagnostics provide insights into device performance, enabling swift issue resolution. Firmware updates and remote provisioning maintain operational efficiency and reduce downtime, while robust data security measures safeguard devices against unauthorized access. Additionally, centralized control and device grouping enable scalability, making it easier to manage large networks of devices. Together, these features ensure reliable operation, secure communications, and consistent service quality across IoT deployments.

  • IoT devices utilize various communication protocols to meet specific operational requirements. MQTT (Message Queuing Telemetry Transport) is ideal for devices with limited bandwidth, offering efficient data transfer with minimal overhead. CoAP (Constrained Application Protocol) supports communication for simple, low-power devices over the internet. While HTTP (HyperText Transfer Protocol) is widely adopted for its versatility, it can be resource-intensive, making it less suitable for low-energy or limited-capacity devices. Each protocol offers unique benefits and challenges, particularly regarding security. Choosing the appropriate protocol requires balancing device capabilities, network conditions, and security needs to ensure reliable and secure operations.

  • Supported IoT devices span a wide range of technologies, including smart sensors, cameras, thermostats, industrial equipment, wearables, and connected appliances. Axiros’ platform ensures seamless integration and management across all device types, offering compatibility with both wired and wireless devices using protocols such as MQTT, Zigbee, and LoRaWAN. A well defined TR-369 protocol defined by the Broadband Forum can be used for IoT devices management. Whether managing smart homes, industrial operations, or enterprise-level IoT networks, the platform provides the scalability, reliability, and performance required to support diverse device ecosystems effectively.

  • Enhancing IoT security involves implementing strong authentication mechanisms, such as unique passwords and multi-factor authentication, to prevent unauthorized access. Data encryption is essential to protect information during transmission between devices and servers, safeguarding it from interception. Network segmentation further strengthens security by isolating IoT devices on separate networks, reducing the impact of potential breaches. By adopting these measures, businesses can ensure secure and reliable IoT operations.

Internet of Things (IoT) Use Cases

サポートサービスのIoT事例

  • アクティブ・モニタリング - コネクテッド・アプリケーション、拡張現実体験、その他の要求の厳しいプロセスは、IoTが提供できるタイプのハードウェアとソフトウェアの技術的効率から恩恵を受ける。

  • 診断- 内蔵された診断機能により、リモートアクセスとサービスをサポートし、より信頼性の高いアップタイムを実現し、オンサイトサービスコールを削減します。

  • ロケーションデータ分析 - 様々な製品や資産からのロケーションデータは、適切な予測と在庫の最適化のために分析されるべきである。

  • コネクテッド・エクスペリエンス- ユビキタス・ネットワーク、エッジ・コンピューティング機能、クラウド・テクノロジーの結びつきは、これまでとはまったく異なるカスタマージャーニーを可能にし、卓越したカスタマー・エクスペリエンスを提供するための新しいパラダイムだけでなく、より効率的なカスタマー・サポート・プロセスを必要とする。

サポートサービスのためのIoT指標

  • 信頼性の高いアップタイム

  • 年間コンプライアンス違反件数

  • サービス、保証、初期修理料金にかかる費用

  • 製品とサービスの品質

  • 報告されたインシデントへの対応と解決に要する時間

  • 顧客価値

ITとオペレーションにおけるIoTケース

  • セキュアな運用管理- IoT環境は常に変化しています。資産の配備、エンドポイントの適切な設定の確保、システム分析のための拡張性のあるシステムが重要です。

  • セキュアなIoT運用管理- 資産のプロビジョニングと配備、エンドポイント・アクセスのセキュア化と管理、システム処理とアナリティクスの管理を行うスケーラブルなシステムを構築し、進化する環境で俊敏な運用を実現します。

  • アナリティクスとデータ統合- ビジネス・システムからのリアルタイム・データ、異常検知、よりスマートなビジネス・プロセスを使用して、ビジネスに役立つ洞察を発見します。

  • ARとVRの未来 - ARとVRアプリケーションの開発において、IoTは重要な役割を果たしている。これらの進化するテクノロジー間の相互作用を理解することは非常に重要です。

ITと運用のためのIoT指標

  • 迅速な市場投入

  • コンプライアンス違反事象

  • 問題への対応と解決に要する時間

  • OpExの削減

  • 可用性の向上

顧客にとってのIoTケース

  • カスタマイズ - 顧客が機能を追加、削除、編集したり、他の製品と難なく統合できるように、適切な柔軟性が組み込まれていなければならない。

  • ベンチマーキング - 製品の使用状況を分析、監視し、結論を導き出すためのダッシュボード・ツールを顧客に提供する。

  • リモート・アクセス - リアルタイムのリモート・アクセスを通じて、製品の最適化、資産へのアクセス、ビジネス慣行の改善のためのリモート・コントロールを提供します。

  • 顧客管理 - 顧客が独自に問題を診断、解決し、製品のパフォーマンスを最大化できるよう、必要な管理を顧客に提供します。独立した問題分析には、ダッシュボード分析と必要なコントロールが不可欠です。

顧客のためのIoT指標

  • 顧客アクセスとカスタマイズ・オプション

  • マーケットシェア

  • 固定レート

  • 顧客対応時間

  • リテンションと利用価値

IoTベースの製品

すべてのAxiros 製品は、「オンプレミス」または「サービスとして」導入・運用することができます。

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